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How do I pick up a reserved Redbox video?

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How do I pick up a reserved Redbox video?

Postby fayne » Fri Apr 20, 2012 9:43 pm

A couple of weeks ago, I reserved a movie online for Redbox. When I went to pick it up, I did not see an option to "pickup reservation" or anything like that. Since I didn't see an option to pick up my reservation, I bought the movie at the kiosk. I looked on my credit card statement and I got charged for buying it at the kiosk and for not picking up my reserved movie. I am extremely confused, as I didn't see an option on the kiosk to pick up my reserved movie.

How exactly do you pick up a reserved movie at a Redbox kiosk? I most likely missed a step on the kiosk, knowing my luck. I have a credit for a free Redbox movie if I reserve it online and I would like to use my credit, but I also don't want to get charged again. Can someone who is experienced with reserving Redbox movies online and picking them up in store please explain the process of picking up the movie to me? Thank you so much for your help!
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Joined: Mon Mar 21, 2011 10:49 am

How do I pick up a reserved Redbox video?

Postby marquise » Fri Apr 20, 2012 9:44 pm

On the mainRed boxx page at the RB kiosk the menu runs along the bottom of the screen. The very FIRST (on the far left) choice is Redbox Reservation (or something similar). Click on that,then slide your credit card and your reserved movie comes out the slot. YOU DID NOT receive creditbecausee you didn't pick it up. It says CLEARLY that the movie will be held for 24 hours. If the movie is not picked up during that time you will be charged anyway. You did not pick it up so you were charged and you have no credit waiting for you.
Are you signed up online with a RedBox account ? You should be. That way you can keep track of what you've rented and paid. RedBox NEVER gives credit for a movie not picked up or watched.
The only way you can get anything back is if you rent a unplayable disc and call customer service to report it.(Report it RIGHT AWAY-do NOT wait several days) They will NOT refund your money,but usually they will give you 2 FREE codes to rent 2 other movies (for one night each) Free.
Hope this helps
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Joined: Tue Mar 22, 2011 8:42 am

How do I pick up a reserved Redbox video?

Postby diandre » Fri Apr 20, 2012 9:49 pm

It's okay, it happens :) You're actually going to be looking for a prompt on the main screen (near the bottom) that says Pickup. You can send us an email to [email protected] or by calling us at 866-REDBOX-3. Also, as long as that was your first rental, you will have an online rental credit in your account. You can find it by accessing then clicking My Account and you'll see a field for the rental credit.
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Joined: Mon Mar 21, 2011 4:22 pm

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