A couple of weeks ago, I reserved a movie online for Redbox. When I went to pick it up, I did not see an option to "pickup reservation" or anything like that. Since I didn't see an option to pick up my reservation, I bought the movie at the kiosk. I looked on my credit card statement and I got charged for buying it at the kiosk and for not picking up my reserved movie. I am extremely confused, as I didn't see an option on the kiosk to pick up my reserved movie.
How exactly do you pick up a reserved movie at a Redbox kiosk? I most likely missed a step on the kiosk, knowing my luck. I have a credit for a free Redbox movie if I reserve it online and I would like to use my credit, but I also don't want to get charged again. Can someone who is experienced with reserving Redbox movies online and picking them up in store please explain the process of picking up the movie to me? Thank you so much for your help!